Do I need to make a purchase to enter?
No purchase is ever necessary to enter or win any of our giveaways. Each promotion provides a free alternate method of entry, and instructions for entering without making a purchase are included in the Official Rules located in the footer for each of our active giveaways.
Who is eligible to enter?
Sweepstakes are open only to individuals who are legal residents of the United States, are physically located and residing within the United States at the time of entry, are twenty-one (21) years of age or older at the time of entry, have a valid residential street address, and satisfy all other eligibility requirements contained in the Official Rules found here.
Do people really win?
Absolutely! Publishers Clearing House has awarded over $492 million to winners all across the country since 1967, and we're just getting started!
What are the perks of being a member?
You can find all membership perks located here.
How do entries work with membership?
Entries are automatically submitted into every active giveaway at PCH Shopping the day you become a member. When a new prize drops, you'll automatically be entered to win.
How do I cancel my membership?
To cancel your membership, follow these steps:
1. Go to your Account Profile here. (Log in to your PCH Shopping account if you haven't already.)
2. From the Quick Links list, click "Subscriptions".
3. Click "See More Details" on your membership, then choose the Cancel Membership option and follow the prompts to complete your cancellation.
Your membership will remain active through the end of the month you paid for. You can also email us at support@pchshopping.com and we will be happy to assist. You can cancel at any time.
Where do the charitable proceeds go?
With your PCH Shopping membership, you can feel good knowing that 3% of subscription proceeds go to support important causes. We have partnered with Love146, an organization dedicated to ending child trafficking and exploitation. They provide survivor care, safe homes, and prevention education for children who need it most. Your membership helps support this!
How do I download my digital wallpapers?
You can access your Digital Wallpaper Downloads under your account profile here.
What do I do if I receive a damaged, defective, or incorrect item?
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery so we can review and resolve the issue. When reaching out, include your order number, photos of the item and packaging, and a description of the issue. If the claim is approved, we will work with the fulfillment partner to send a replacement at no cost to you. If a replacement is unavailable, a refund may be issued to the original payment method.
What is your refund policy?
Our store offers a mix of made-to-order merchandise and supplier-fulfilled products. Because of the way these items are produced and shipped, all sales are final unless an item arrives damaged, defective, or incorrect. For more information, please see our Refund Policy page here.
How do I update my profile?
You can update your account information by following these steps:
1. Go to your Account Dashboard here.
2. Click on Profile.
3. Update your personal details and save to apply the changes.
If there are any details you are unable to update on your own, please reach out to support@pchshopping.com for assistance.
Can I update the email address on my account?
Yes! Please reach out to us at support@pchshopping.com and we will be happy to update it for you.
How do I contact customer support?
If you have any questions or need assistance with an order, please contact our support team at support@pchshopping.com. You can also call us at (305) 680-0761 and leave a voicemail with your name and email address, and we will get back to you as soon as possible.
What is the fastest way to get customer support help?
Emailing us at support@pchshopping.com is the fastest way to reach our team. Requests are processed Monday-Friday, 8 AM to 5 PM EST.
What do I do if I'm having trouble logging in?
Try resetting your password using the "Forgot Password" link on the login page, and make sure you're using the email address associated with your account. If you continue to have trouble, contact us at support@pchshopping.com.
How do I update my billing information?
You can update your billing and payment information by logging in to your membership portal here. If you need assistance, please reach out to us at support@pchshopping.com.